Archives for October 2009
- Eliminate all overdraft fees when a customer’s account is overdrawn by $5 or less
- Provide new customers the choice to opt-in to overdraft protection at account opening
- Actively promote its Savings Overdraft Protection service which became available in February 2009.
- If Genlabs had software protection (that did not spot the infection) should they be held responsible? Would it matter if their software was up-to-date?
- Should the anti-virus/malware software company be responsible if their tool was unable to detect the infection, but a competing software tool could (hypothetical)?
- Should the bank be held responsible since their online security had been compromised?
It’s an interesting discussion topic, and I invite you all to express your thoughts.
- Next generation online cash management solutions are here. Bank of America, Citi, and some of the software vendors showed off some great online cash management solutions. For more info see my recent blog post, Peeking Out From Under The Hood – Next Generation Online Cash Management.
- Online cash management will continue to evolve. Analytics, social media (primarily closed groups for corporate clients), interactive online training/education, desktop and online widgets, and MUCH more will start to peek out in 2010. I will cover some of these trends in the next iteration of our IT Spending report (due out in January 2010) as well as a future cash management report.
- Payment hubs are transitioning from concept to reality. There has been lots of talk about payment hubs over the years, with few compelling live examples. Solutions that clean up the mess of back-end systems coupled with clean, simple and intuitive front ends are on the horizon.
Any other trends worthy of noting? Please feel free to chime in, your comments are welcome.
- Most patients are probably not aware that this payment option even exists. Also, in the broader, retail banking world, on-line bill pay is only used by 40% – 50% of households, so healthcare version will unlikely ever apply the entire population.
- There is a trade-off between advanced functionality (e.g., e-bill presentment, auto-posting to healthcare providers’ systems) and integration efforts.
- The healthcare banking industry may lack enthusiasm for ACH-based on-line bill payment, as it cannibalizes card interchange opportunties
- Healthcare on-line bill payment is discreet from retail banking on-line bill payment — consumers suffer the inconvenience of needing to visit a minimum of two sites to meet all their bill payment needs