This week, USAA announced its partnership with The UPS Store to act as an in-person deposit gathering channel for the bank – something USAA has done without for years and has managed to enjoy a deposit growth rate of roughly three times the industry average recently. USAA expects the free check-deposit service, USAA Easy Deposit, [...]

National Australia Bank (NAB) is its own best competitor. They’ve created a stand alone subsidiary called UBank, a branchless bank that is growing by leaps and bounds, well ahead of plan. There are many fascinating things about this initiative. NAB has chosen to create its own best competition rather than wait for it to come [...]

I spent quite a bit of my time last week attending various industry events and conferences and discussing payments-related topics with industry participants. As it always is in Europe, the conversation inevitably turns to SEPA and PSD, and the overwhelming sentiments there these days seem to be frustration and confusion. Banks are frustrated by the [...]

Celent fielded a survey among North American financial institutions in July to better understand the current state branch technology environment as well as likely midterm and longterm evolution. The results were surprising. CUs have a much more advanced branch environment. Compared to banks: – 34% more use teller cash dispensers, 8% more use teller cash [...]

Chase appears to be in the middle of a massive outage affecting millions of online banking customers. Reports of the outage started to surface yesterday evening, and as of 4:00pm ET today, the site is still down. Chase’s website indicates that the site is down due to “scheduled system maintenance.” Huh? I can’t say I [...]

I’m in the process of conducting “refresh” mobile banking vendor analysis, using Celent’s ABCD Vendor View methodology — our last mobile banking vendor report was in 2007. As part of the research process, Celent analysts spend time not only talking with the vendors themselves, but also with their clients. One of the most interesting conversation [...]

Bob Meara, Senior Analyst, Celent’s Banking Group This event is free to attend. Celent clients and the media will have access to the webinar’s PowerPoint presentation after the event. Please click here for more information.

The European Commission has continuosly stressed the need for a pan-European card scheme as an alternative to Visa and MasterCard. The chief argument goes that the existing duopoly of the two giants limits competition and choices for the European banks. There was a time perhaps when the association status of both schemes used to colour [...]