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Archive for October, 2010

Bart Narter, Senior Vice President, Celent’s Banking Group This event is free to attend. Celent clients and the media will have access to the webinar’s PowerPoint presentation after the event. Please click here for more information.

Oct 28th, 2010 | Filed under Events
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Visiting with lots of bankers and technology vendors at BAI, one hears a great deal about alternate channels, and multi-channel integration. My conclusion after all these discussions is that the new alternate channel is the branch. More customers use “alternate channels” such as internet banking, mobile banking, IVR and ATM, than use the branch. I […]

Oct 27th, 2010 | Filed under Retail Banking

While most of the banking world (including key members of the Celent team) has seemingly moved on to Amsterdam for SIBOS, I thought I’d append a few more thoughts to Jacob’s post about last week’s BAI Retail Delivery conference. Both Jacob & I were faced with variations of the “whither on-line vs. mobile?” question numerous […]

Oct 25th, 2010 | Filed under Banking, Uncategorized

The BAI Retail Delivery conference is just coming to a close, and I attended along with the my colleagues in the Celent banking team. Attendance definitely appeared to be up over last year. The 2009 event was depressing from an attendance perspective, and I was happy to see the ramp up. The Las Vegas venue […]

Oct 22nd, 2010 | Filed under Retail Banking

While attending Fiserv Analyst Day 2010 on Thursday last week, I unwarily volunteered to participate in a live demo as part of a presentation of Fiserv’s digital channels solutions. This was a bit risky since at the time, I had been an iPhone user all of twelve hours. Fiserv launched ZashPay in July 2010 and […]

Oct 13th, 2010 | Filed under Banking, Retail Banking

Last week, I met with one of the founders of Supportland, a hip, Portland OR-based start-up that is trying to level the playing field for small, local merchants by building a community-wide rewards program. Merchants pay a monthly fee, and the solution currently uses plastic cards (distributed by participating merchants) as a form factor — […]

Oct 11th, 2010 | Filed under Retail Banking

Celent analyst KyongSun Kong This event is free to attend. Celent clients and the media will have access to the webinar’s PowerPoint presentation after the event. Please click here for more information.

Oct 8th, 2010 | Filed under Events
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Celent analyst Hua Zhang This event is free to attend. Celent clients and the media will have access to the webinar’s PowerPoint presentation after the event. Please click here for more information.

Oct 8th, 2010 | Filed under Events
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As I am Europe visiting banks, I find that they have much stronger and centralized IT functions, that allow for systems that are optimized for the bank rather than for the line of business. In the US, IT is typically a cost center, and an order taker from the line of business. The org chart […]

Oct 5th, 2010 | Filed under Uncategorized

Many industry commentators who attended MasterCard’s Worldwide Media and Analyst Symposium on September 23rd in Purchase, NY noted the confident tone of the company, the energetic and fired-up management team and how the firm views some of the major challenges for the industry (e.g. the Frank-Dodd act) as opportunities. However, I think one of the […]

Oct 5th, 2010 | Filed under Banking, Retail Banking, Uncategorized