Amazon’s cloud computing offering went down, bringing lots of other dot.coms down with it. I have never been a huge fan of cloud computing, as I explained in a previous blog post, Cloud or Fog? My concerns have always been around security. If you don’t know on which server or in which data center your […]
Celent senior analysts, Banking Group This event is free for Celent clients and the media. Non-clients can attend for a fee of USD $495. Please register by Thursday, June 9, 2011 to guarantee your space. Please click here for more information.
Over the weekend I read an open letter by Senator Durbin to JP Morgan Chase CEO Jamie Dimon regarding interchange fees. In the letter Senator Durbin sets outs his arguments for why the Senate was compelled to introduce debit interchange regulation, which overall makes a very interesting reading. One paragraph especially caught my eye (my […]
In the theoretical world of the analyst, we think about the perfect world and the perfect solutions. Regrettably, that isn’t the world that most of our clients live in. There are legacy systems, limited budgets, time to market issues, project risk, reputational risk, etc. This helps explain why established legacy systems are continuing to sell […]
It’s been a busy few weeks. I rounded out a stretch of business travel with a visit to Austin, Texas for the NACHA Payments Conference. Bob Meara and I spent most of the time catching up with our clients and meeting some new and exciting prospects. My first day in Austin was a doozy, as […]
In March, U.S. Bank launched two consumer/small business products after extensive pilot testing: • Deposit Point, a desktop RDC product bundled with its online banking solution. • Deposit Point Mobile, Initially available to U.S. Bank Mobile Wallet users who have an iPhone. Following up on my previous post, Celent finds two aspects of the product […]
Everybody knows that it is cheaper to retain existing customers than to acquire new ones. But how well do companies manage customer retention? I am running a Celent study to benchmark customer retention practices and performance. How do you define retention? What happens when the customer calls or writes to cancel? Do you have a […]