Archive by Bart Narter

People say that Ernest Hemingway was challenged to write a six word story that would make people cry. He rose to the challenge with the following story: For sale: Baby shoes, never worn. Celent is presenting a similar challenge that is intended to bring tears to your eyes, but whether they are tears of joy […]

Dec 13th, 2012 | Filed under Banking, Uncategorized

We’re coming to the end of the old year and the top of a new one, and that means it’s time for top trend reports from Celent. These are typically some of the most downloaded reports of the year. They represent the collective thinking of the entire Celent banking team. There will be four coming […]

Dec 13th, 2012 | Filed under Banking, Corporate Banking, Retail Banking

When Citibank announced they were moving from an internally developed core system to Systematics, I wondered why a bank would take all the trouble of doing a core banking migration, but not moving to a modern real-time system. The answer was that there would be too much operational risk in both moving to a […]

Nov 29th, 2012 | Filed under Banking, Retail Banking

USAA was kind enough to invite me with other opinion leaders to spend a couple days at their headquarters in San Antonio at their expense. I was impressed, not by the hotel, but by the way USAA punches above its weight, especially on digital channels. They were the among the first out with mobile remote […]

Nov 12th, 2012 | Filed under Banking, Retail Banking

Reg E required that banks separately and explicitly get customer permission for debit card and ATM overdrafts. This reduced the profitability of retail checking accounts by reducing NSF income to banks, making many checking accounts unprofitable. I discussed this in the Celent report, Reg, Reg Go Away: Sorry Banks, They’re Here to Stay, April 2010  […]

Oct 24th, 2012 | Filed under Retail Banking

I will be speaking at BAI Wednesday, October 10,9:45 AM. The title of the presentation is, “Mobile Banking from Around the World: What the US Can Learn.” It promises to be an interesting discussion. If you are attending BAI, I would encourage you to attend. From the BAI website: Mobile banking is a global phenomenon […]

Oct 2nd, 2012 | Filed under Banking, Retail Banking

Temenos is realizing that customer experience is very important to the banking industry, at least as important as core systems. Given the trend of customers interact with their bank via the Internet or mobile as often as call center or branch, a soup to nuts technology provider needs to provide best in class user experience […]

Sep 21st, 2012 | Filed under Banking, Corporate Banking, Retail Banking

Oracle today announced its new core system, Oracle Banking Platform. Why on earth would Oracle develop a new core system apart from its very successful FLEXCUBE? The answer is one size does not fit all. FLEXCUBE is the original bank-in-a-box solution, developed for Citi as an international branch solution, and later known as FLEXCUBE Universal. […]

Sep 19th, 2012 | Filed under Banking, Corporate Banking, Retail Banking
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I’m very excited about an upcoming Celent report authored by Stephen Greer and myself entitled, What App, Doc? This document evaluates the top US bank’s mobile banking apps, as well as mobile web, text banking and alerting capabilities. The report goes into detail Celent is famous for, with feature functionality grids (sample shown below), screen […]

Aug 8th, 2012 | Filed under Uncategorized

I’m very excited about our upcoming mobile banking panel at Celent’s Innovation and Insight Day in Charlotte on June 13th. We have three great panelists: Brian Pearce, Senior Vice President, Head of Retail Mobile Channel, Wells Fargo Internet Services Group Ginger Schmeltzer, Senior Vice President, Digital Channels, SunTrust Bank Todd Schofield, Managing Director, Standard Chartered. […]

May 31st, 2012 | Filed under Retail Banking, Uncategorized