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Archive by Dan Latimore

I’ve just returned from my last conference of the year, the excellent and intimate NetFinance Interactive held in rainy (sic) San Diego. I’ve been talking about the importance of emotions, feelings and the ineffable in banking for the last two years, and this conference was the first time that this theme has been widespread among […]

Dec 7th, 2014 | Filed under Banking, Retail Banking

I’m on my flight back from Las Vegas and thinking about how to encapsulate the highlights of Money 20/20. Its third year was the biggest yet, capped at 7,500 people (not counting the Fire Marshals patrolling the hallways). At many conferences I’m able to distill several distinct themes; this time, the overwhelming impression was the […]

Nov 7th, 2014 | Filed under Banking, Events

I’ve just returned from a two-week swing through Asia, with stops and roundtables in Tokyo, Singapore, Melbourne and Sydney. Along with my colleague Neil Katkov I was fortunate to meet a large number of clients and market participants, both banks and their ecosystem partners, in a series of more than two dozen meetings. In each […]

Oct 29th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

I was able to attend Oracle’s Open World at the end of September, and although it conflicted with Sibos, it was an extravaganza. While there I sat down with some of the folks involved with core systems; they outlined the interesting way they’re thinking about progressive transformation (briefly, how to migrate core systems gradually; the […]

Oct 9th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

As an IBM alumnus (but no longer a stockholder) I’ve gotten pretty used to seeing the company do things a certain way. And then I attended a day-long “Watson at Scale (aka Ecosystem 2.0)” event on October 7 and had a lot of my old notions upended. Watson, of course, came to prominence when it […]

Oct 8th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

One key element of Celent’s value proposition is our attendance at conferences. To be a little flip, we attend so you don’t have to! More accurately, we attend because you have neither the monetary nor the time budget to jet all over the world to industry events. For us, it’s part of the job, and […]

Sep 29th, 2014 | Filed under Banking, Events

Soccer season is starting in New England, and I’m resuming my duties as an assistant coach for my daughter’s team. Just as our players strive to improve, so do I try to improve my coaching, and one of my key functions is to try to change player behavior. I do that through a variety of […]

Sep 2nd, 2014 | Filed under Banking, Retail Banking

Our humanity, as individuals and as consumers, continues to fascinate me, particularly as it relates to our irrationality. My dad would drive miles out of his way to save 2 cents per gallon of gas, just for the principle of it (whatever that principle was!). Behavioral economists, of course, have been onto this for years. […]

Aug 21st, 2014 | Filed under Banking, Retail Banking

You may have noticed that our blog has been rather…inactive…over the last several weeks. We were hit by a virus and it (of course) took longer than we thought to get back up and running. The complexities involved in fixing what would seem to be a relatively innocuous problem serve as a not-so-gentle reminder of […]

Jul 22nd, 2014 | Filed under Banking, Corporate Banking, Retail Banking
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It’s been a whirlwind week for service provider analyst days and client conferences: Friday with Genpact, Tuesday and Wednesday with FIS, and Thursday with IGATE. Each firm is trying to differentiate itself amidst all the market noise; like banks, they’re constantly resisting the grind of commoditization. And while interaction was unique and fascinating, four common […]

May 16th, 2014 | Filed under Banking, Corporate Banking, Retail Banking