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Archive by Dan Latimore

A highlight of my year is the Boulder Summer Conference on Consumer Financial Decision Making put on by the Leeds Business School’s Center for Research on Consumer Financial Decision Making. An event geared towards academics, its rigor is a refreshing complement to the work that I see from market practitioners at traditional industry shows. A […]

Jun 5th, 2015 | Filed under Banking, Retail Banking

Over the last ten days I’ve spent time at two different conferences, Finovate and SAP’s SAPPHIRE NOW. Two very different conference models generated serendipity where I wouldn’t necessarily have expected it. Both shows were rife with partnership possibilities. SAP spoke continually of the partnership ecosystem, realizing that one of its values is bringing partners together, […]

May 15th, 2015 | Filed under Events

One of the great advantages of being a Celent analyst is that we’re able to look at banking advances around the world and share what we learn with our clients and readers. This week I’d like to focus on a few interesting developments in the United Kingdom. The unifying theme this time around is innovation […]

Apr 21st, 2015 | Filed under Banking, Retail Banking

Last week was busy for Celent: on Monday we hosted our annual Innovation and Insight Day at Carnegie Hall (more on that later). Tuesday we assembled the Celent team from around the globe for our annual in-person meeting. We find that even in this age of virtual teams and instant connectivity, there’s no substitute for […]

Mar 31st, 2015 | Filed under Banking, Corporate Banking, Retail Banking

I’m on a plane over the Arabian Sea collecting my thoughts after a packed week in Trivandrum, Bangalore and Mumbai. The impetus for my trip was the honor of presenting at Suntec’s User Meet on the occasion of its 25th anniversary. The clients who attended were extraordinarily open about their stories and presented extremely compelling […]

Mar 16th, 2015 | Filed under Banking, Corporate Banking, Retail Banking

Celent’s Innovation and Insight Day is about a month away, and I couldn’t be more excited. We have great external speakers bookending the day, and we’ll be exploring exciting technology implementations with 18 Model Banks in five categories (plus Celent’s Model Bank of the Year): Digital Omnichannel Legacy and Ecosystem Transformation Innovation and Emerging Technologies […]

Feb 18th, 2015 | Filed under Banking, Corporate Banking, Events, Retail Banking

Last week I attended an IBM Watson briefing geared toward Financial Institutions at Watson HQ on Astor Place in Silicon Alley. The event was oversubscribed, a testament to FIs’ interest in Watson. I learned three things. Implementing Watson is hard. IBM had a panel of three financial services firms (Nationwide (the US mutual), USAA, and […]

Jan 20th, 2015 | Filed under Retail Banking

I travel. A lot. And in the spirit of full disclosure, Delta and Starwood are my go-to airline and hotel chain. It helps that they have a mutually reinforcing arrangement whereby I receive miles for my Starwood stays and SPG points for my Delta flights. It just so happens that I’d already settled on these […]

Jan 8th, 2015 | Filed under Banking, Corporate Banking, Retail Banking

Everyone in banking is talking about “Digital.” Celent has hosted fascinating roundtables on the topic, and it’s the basis of one of our three themes. And yet, there’s a startling lack of consensus on what Digital means. There’s a famous proverb of a group of people in a dark room who touch different parts of […]

Dec 30th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

I’ve just returned from my last conference of the year, the excellent and intimate NetFinance Interactive held in rainy (sic) San Diego. I’ve been talking about the importance of emotions, feelings and the ineffable in banking for the last two years, and this conference was the first time that this theme has been widespread among […]

Dec 7th, 2014 | Filed under Banking, Retail Banking