Archive by Jacob Jegher

Yesterday I came home to a strange voicemail from ING Direct Canada. I decided to phone back right away because I noted the following 3 things about the message: The toll free number provided was nowhere to be found on the bank’s web site The message left was with regards to “my profile and information” […]

Mar 26th, 2014 | Filed under Banking, Retail Banking

Late last year, NCR announced the acquisition of Digital Insight (DI). It’s been quite the ride for DI as they are on their third owner in a very short period of time. Apparently the ride hasn’t been very smooth for DI bank customers – we have heard from a number of them regarding digital banking outages. […]

Mar 12th, 2014 | Filed under Banking, Retail Banking

The new year brings lots of questions, planning and decision making. IT spending is tied directly to these elements, and as in past years, we have been receiving a truckload of IT spending questions. Celent predicts that 2014 will build on the positive investment momentum and growth experienced in 2013. IT spending growth rates will […]

Feb 14th, 2014 | Filed under Corporate Banking, Retail Banking

I thought it would be fun to recap 2013 by calling out the top 10 posts on our blog from 2013. The following list is based on total number of unique visits to each of these posts. Some of these are bang on as far as topic interest goes others may be surprising. Happy reading! […]

Jan 20th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

NCR announced yesterday that it is acquiring Digital Insight for $1.65 billion. This is a rather quick “flip” for private equity firm Thoma Bravo, as they purchased Digital Insight from Intuit for $1.03 billion this past summer. The move makes a lot of sense for a firm like NCR. However, I am left scratching my […]

Dec 3rd, 2013 | Filed under Banking, Retail Banking

I was watching TV the other night and was quite puzzled by the following Citi commercial: It’s natural for credit card issuers to want customers to increase card spending. However, this is a a sharp contrast to the message that banks send that they want to improve their customer’s financial well being! There are so […]

Nov 18th, 2013 | Filed under Banking, Retail Banking

I wish. It would be great if we could make the password a thing of the past, but alas we are still reliant on this old school approach. The password as we know it will eventually be a thing of the past, and multifactor authentication will evolve with it. One of the better articles I […]

Nov 13th, 2013 | Filed under Banking, Retail Banking

We are just about to release a new report that evaluates the tablet apps from the top Canadian Banks. The space is expanding rapidly and banks are working hard at building and releasing new apps. Last week TD Bank Canada released a brand new app for Android tablets. Although the app wasn’t ready in time for our […]

Oct 28th, 2013 | Filed under Banking

Mobile banking is clearly a huge trend. Financial institutions have embraced mobile and are slowly but surely moving forward with updated apps, features and functions. I spend a lot of time talking to banks of all sizes about digital banking. From tablets to smartphones, mobile banking has dominated most of my conversations with banks and […]

Oct 22nd, 2013 | Filed under Retail Banking

Banks aren’t the swiftest at keeping up with tech trends. It’s not a surprise,  particularly with the constraints imposed by compliance, risk, IT security, and legal. There is also the mess of legacy systems that eat up scarce IT resources. However, there are several key trends that simply can’t be ignored if banks want to stay […]

Sep 25th, 2013 | Filed under Retail Banking