Archive for the ‘Banking’ Category

The UK Retail Banking is undergoing yet another review of competition, with the initial conclusions released a few weeks ago. The full report is in excess of 400 pages – I must confess that I’ve not yet had chance to read it, but one has to assume that the press release is indicative of the […]

Nov 24th, 2015 | Filed under Banking, Retail Banking

Branch channel transformation is a complex and expensive undertaking. For all its complexity, however, there are at least two certainties. Namely: It is no longer optional There is no single blueprint It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so […]

Nov 19th, 2015 | Filed under Banking, Retail Banking

Today we announced that we are extending the deadline to submit nominations for Model Bank 2016 awards until December 11th. Thank you to all of you who already submitted, and to those who told us that you are working on your submissions. We appreciate that this is a busy time of the year for everyone, […]

Nov 18th, 2015 | Filed under Banking, Corporate Banking, Retail Banking

I’ve spent much of my career in and around the financial services sector focused on small business banking. In the US, small business customers get bounced around like Goldilocks—they are too small to be of interest to commercial relationship managers and too complex to be easily understood by retail branch staff. I applaud those banks […]

New York State Department of Financial Services (NYDSF) is one step closer to releasing cyber security regulations aided by the largest security hacking breach in history, against JP Morgan Chase. The attack on JPMorgan Chase is revealed to have generated hundreds of millions of dollars of illegal profit and compromised 83 million customer accounts. Yesterday […]

CBS’s 60 Minutes ran a story recently about the hottest new Broadway musical – Hamilton (go to the 14 minute mark). It turns out that some of the research for the show was conducted at the site our Innovation and Insight Day – The Museum of American Finance. This biography underscores why we chose the […]

Nov 11th, 2015 | Filed under Banking, Events

Apple’s TouchID is brilliant – I now use it not only to unlock my phone, but also to log into my Amazon account. I can also use it to log into my Amex app and my bank’s mobile banking app. And of course, it is the way to initiate Apple Pay transactions. The only trouble […]

Nov 9th, 2015 | Filed under Banking, Retail Banking

Last week my colleague Dan Latimore and I were at Money 20/20, which in four short years has become a “must attend” event in payments and Fintech. I’ve been there at the very beginning and it has been exciting to watch it grow from about 1,000 of us in the first year to over 10,000 […]

Nov 3rd, 2015 | Filed under Banking, Retail Banking

Today Visa Inc. announced it would be acquiring Visa Europe, subject to regulatory approvals. The press release is here; the executive team also held an investor call earlier today – the recording and the presentation are here. The deal was widely expected, and so should not be a surprise to anyone who follows payments. Still, […]

Nov 2nd, 2015 | Filed under Banking, Retail Banking

We’re smack in the middle of conference season and the team has been traveling all over the world. We’ve been busy with Sibos and BAI (unfortunately held at exactly the same time), AFP, and next week, Money20/20.  In only its fourth year this new conference had to move to a new venue so that it […]

Oct 23rd, 2015 | Filed under Banking, Events, Payments