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Archive for the ‘Retail Banking’ Category

I have heard banks ask, “How to we use digital channels to bring traffic into the branch?” The rational is straightforward. After years of promoting self-service channels, branch foot traffic is declining – along with the sales opportunities that foot traffic represents. It’s a logical question, but the wrong question. A better question would be, […]

Jul 30th, 2015 | Filed under Banking, Retail Banking

As industry analysts, we often comment on the impact emerging technologies and innovations have on our clients’ business. How can a financial institution become more “digital?” Will Apple Pay be successful and how quickly? How can a bank deploy data analysis tools to its advantage? These are questions we and our clients are dealing with […]

Jul 10th, 2015 | Filed under Banking, Retail Banking

Dave Birch over at Consult Hyperion wrote a very interesting article today around the need to better name the stream of new non-traditional banking entrants. Have a read here. This is something we’ve talked about with Clients in a similar way, but in the context of traditional banks. When you run a brain storming sessions, […]

Jul 10th, 2015 | Filed under Banking, Corporate Banking, Retail Banking

Mining data to create better products and cross-sell opportunities is a perennial topic of conversation with banks. We’re often asked who does it well – in fact, I was asked this just last week. And the answer is…not many, frankly. More the exception than the norm. Some other industries who have recognised this however have […]

Jun 29th, 2015 | Filed under Banking, Corporate Banking, Retail Banking

I’m just back from a very interesting week in London at the Marketforce-sponsored “The Future of Digital Banking” forum.  I served as Chairman for Day 1 of the two-day conference and had a front-row view of the proceedings. The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation […]

Jun 26th, 2015 | Filed under Banking, Retail Banking

Yesterday saw very interesting news coming out of Europe regarding a joint venture between 6 European ACHs.  To understand why many of us have sat up and taken VERY close interest in the announcement, we need to review some recent history first. Much of this will be covered in more detail in a forthcoming report […]

Jun 26th, 2015 | Filed under Banking, Corporate Banking, Retail Banking

From a brief scan of the morning headlines comes news of an IT glitch at the Royal Bank of Scotland. RBS Help announced via its Twitter account at 5:45 AM London time yesterday that “some customer payment are missing this morning — we are investigating this issue as a matter of urgency,” and further advised that affected […]

Jun 18th, 2015 | Filed under Banking, Events, Retail Banking

The branch is an important channel is every bank, but the rise of digital raises two questions: what’s its role in with a digital engagement model, and how should banks think about its value? First, consider some of the challenges of the traditional branch for the modern, digital consumer: Branches suffer from lack of talent […]

Jun 17th, 2015 | Filed under Banking, Retail Banking

This week Apple announced that Apple Pay will finally make its debut in the UK. Most of us expected that after the US launch, Canada and the UK would be the next countries for Apple Pay as it expands internationally. Those of us here were hoping it would happen by April, but it looks like […]

Jun 12th, 2015 | Filed under Banking, Retail Banking

About a year ago, I decided to embark on a journey of researching vendors and service providers in card management and transaction processing (CMTP). While I have been writing extensively about emerging payments (and will continue to do so), the reality is that many of these payments still rely on cards and the supporting infrastructures. […]

Jun 11th, 2015 | Filed under Banking, Retail Banking