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Archive for the ‘Retail Banking’ Category

This week I saw the news that Bank Zachodni WBK in Poland, part of the Santander Group, “embedded an extensive m‑commerce marketplace into its mobile banking & payment application.” The users can log into their mobile banking app, and from there shop at a variety of merchants embedded in the application. According to the announcement, […]

Apr 17th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

Celent held a client roundtable on the subject of “Digital.” We had a sneaking suspicion that there wasn’t a lot of consensus on what that word actually means, so just prior to the event we asked participants “to list three words or initiatives that you associate with digital in your organization.” Here’s what we found: […]

Apr 15th, 2014 | Filed under Banking, Retail Banking, Uncategorized

Bob recently posted some views on the same day ACH – as always, great points, well made. Somehow, in Twittersphere, some of the comments got attributed to me, and from that some of those have got re-interpreted as me being anti real-time payments. As my daughters would say, whatever! That’s not the point of this […]

Apr 6th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

Yesterday I came home to a strange voicemail from ING Direct Canada. I decided to phone back right away because I noted the following 3 things about the message: The toll free number provided was nowhere to be found on the bank’s web site The message left was with regards to “my profile and information” […]

Mar 26th, 2014 | Filed under Banking, Retail Banking

No, not “I Love You” or “Buy Celent Research”. But That, Which and May. The long running saga around Durbin interchange fees took another twist last week. To recap, a group of merchants (knowns as NACS) sued the Federal Reserve, arguing that the Durbin rule it had imposed exceeded the authority granted by Congress to […]

Mar 25th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

Last week I had the pleasure of attending BAI Payments Connect. It is one of those events that has always been on my radar but for one reason or another I never had the opportunity to go. And I was very impressed with it all, particularly with the quality of the conference sessions, which seemed […]

Mar 21st, 2014 | Filed under Banking, Retail Banking

Yesterday, NACHA issued a press release announcing initial steps towards same-day ACH. This is a second attempt at accelerating ACH payments. Rather than a “big bang”, this second attempt advocates a phased approach, inviting banks to invest in three projects instead of one. The sentiment seems worthwhile, but I’m not convinced that this is a […]

Mar 19th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

Apple seems to be getting a lot of attention from Celent recently – Zils’ most recent report was called Apple in Payments, and  a number of us have blogged about various aspects, including a blog post from myself last month. This weekend made me think again about the subject, though not perhaps to benefit of […]

Mar 17th, 2014 | Filed under Banking, Retail Banking

Last week, Wells Fargo promoted new banking by appointment via outbound e-mail marketing. I say it’s about time! Here’s how it appeared: Online appointment booking is just plain smart. It’s also overdue. For years, consumers have been able to schedule appointments with healthcare providers, hair dressers and restaurants – why not banks? The idea makes […]

Mar 13th, 2014 | Filed under Banking, Retail Banking

Late last year, NCR announced the acquisition of Digital Insight (DI). It’s been quite the ride for DI as they are on their third owner in a very short period of time. Apparently the ride hasn’t been very smooth for DI bank customers – we have heard from a number of them regarding digital banking outages. […]

Mar 12th, 2014 | Filed under Banking, Retail Banking