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Archive for the ‘Retail Banking’ Category

First reason –I’m an Android user and enthusiast : ) Like it or not, Android and iOS don’t play nicely with each other, and the Apple Watch is a companion device for the iPhone. It’s definitely an intriguing device though, and I enjoyed learning more about how Apple plans to tackle the wearables space. The Apple […]

Sep 17th, 2014 | Filed under Banking, Retail Banking

A somewhat topical post, if mildly parochial, but which serves to highlight something more broadly. On September 18th , a new nation could be born, as Scotland goes to the polls to vote whether it should become independent from the rest of the UK. The debate has raged for months, if not years. The latest […]

Sep 12th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

Yesterday Apple announced entering the payments space with Apple Pay, a new way to pay in physical stores and mobile apps. The move was not unexpected – the question of when and how Apply would do something in payments was subject to much speculation in recent months. At Celent we also published a report in […]

Sep 10th, 2014 | Filed under Banking, Retail Banking

Soccer season is starting in New England, and I’m resuming my duties as an assistant coach for my daughter’s team. Just as our players strive to improve, so do I try to improve my coaching, and one of my key functions is to try to change player behavior. I do that through a variety of […]

Sep 2nd, 2014 | Filed under Banking, Retail Banking

Lately there has been much fanfare around wearables. From Google Glass to smartwatches, there has been no shortage of press releases, articles and hype surrounding these devices. I must say that I personally find all of this stuff amazingly cool, and love trying out new things. I am also super excited about the Moto 360 smartwatch […]

Aug 28th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

Our humanity, as individuals and as consumers, continues to fascinate me, particularly as it relates to our irrationality. My dad would drive miles out of his way to save 2 cents per gallon of gas, just for the principle of it (whatever that principle was!). Behavioral economists, of course, have been onto this for years. […]

Aug 21st, 2014 | Filed under Banking, Retail Banking

Bank Innovation published a piece written by Brett King this week entitled, Can we Stop Talking about the ‘Branch of the Future’? In the article, King cites the industry’s use of the “branch of the future” terminology as evidence of “one of the key hang-ups that banks have over changing distribution models”. In other words, […]

Aug 7th, 2014 | Filed under Banking, Retail Banking

On May 5th 2014, La Caixa, one of Spain’s largest financial institutions, officially announced the launch of a Facebook app that provides users access to online banking features through the Facebook platform. It’s just the second bank in North America and Europe to launch a Facebook banking app, and, as far as Celent is aware, […]

Jul 23rd, 2014 | Filed under Banking, Retail Banking

You may have noticed that our blog has been rather…inactive…over the last several weeks. We were hit by a virus and it (of course) took longer than we thought to get back up and running. The complexities involved in fixing what would seem to be a relatively innocuous problem serve as a not-so-gentle reminder of […]

Jul 22nd, 2014 | Filed under Banking, Corporate Banking, Retail Banking
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Branch transformation is no longer optional for retail financial institutions. But, the task is enormous and is best undertaken carefully and cautiously. This appears to be exactly how SunTrust is undertaking the task. I had the opportunity to visit a newly redesigned branch in downtown Atlanta adjacent to the bank’s corporate headquarters building. The branch […]

Jul 21st, 2014 | Filed under Banking, Retail Banking