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Archive for the ‘Retail Banking’ Category

On May 5th 2014, La Caixa, one of Spain’s largest financial institutions, officially announced the launch of a Facebook app that provides users access to online banking features through the Facebook platform. It’s just the second bank in North America and Europe to launch a Facebook banking app, and, as far as Celent is aware, […]

Jul 23rd, 2014 | Filed under Banking, Retail Banking

You may have noticed that our blog has been rather…inactive…over the last several weeks. We were hit by a virus and it (of course) took longer than we thought to get back up and running. The complexities involved in fixing what would seem to be a relatively innocuous problem serve as a not-so-gentle reminder of […]

Jul 22nd, 2014 | Filed under Banking, Corporate Banking, Retail Banking
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Branch transformation is no longer optional for retail financial institutions. But, the task is enormous and is best undertaken carefully and cautiously. This appears to be exactly how SunTrust is undertaking the task. I had the opportunity to visit a newly redesigned branch in downtown Atlanta adjacent to the bank’s corporate headquarters building. The branch […]

Jul 21st, 2014 | Filed under Banking, Retail Banking

A number of you will know that I’ve been working on real-time payments with many clients around the world, and will have seen previews of some of the information in my forthcoming reports. One chart I have shown regularly is the likely adoption curve for real-time payments. This takes a classic innovation adoption bell curve. […]

May 28th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

There was an interesting headline in the news last week that grabbed my attention - St George Bank to ‘decommission’ online banking for mobile. I read this article with great interest, particularly since St. George was such an early mover in online banking. The message is confusing, as is the quote from the bank’s CIO: “We […]

May 22nd, 2014 | Filed under Banking, Retail Banking

I had the pleasure of speaking at Fiserv Forum 2014 in Las Vegas last week, discussing “The Payoff of Turning Data into Action.” During the presentation, I offered some suggestions to financial institutions that have not yet made inroads into customer analytics. Why Here, Why Now? Quite a few community bankers have resisted implementing CRM […]

May 22nd, 2014 | Filed under Banking, Retail Banking

Traditionally, our conference season has always been September through November, when large industry events from BAI Retail Delivery to EFMA Retail Payments to Sibos take place. Increasingly, it feels that the conference season is all year around, and we often use these blogs to reflect on various events we attend. This time I just wanted […]

May 21st, 2014 | Filed under Banking, Retail Banking

Having spent the last few years deep in digital payments, this year I decided to dig into trends and providers in card management and transaction processing  (CMTP). My view is that CMTP technologies are more relevant than ever. Despite advancements in mobile payments and digital wallets, cards are not disappearing any time soon. Furthermore, modern […]

May 21st, 2014 | Filed under Banking, Retail Banking

It’s been a whirlwind week for service provider analyst days and client conferences: Friday with Genpact, Tuesday and Wednesday with FIS, and Thursday with IGATE. Each firm is trying to differentiate itself amidst all the market noise; like banks, they’re constantly resisting the grind of commoditization. And while interaction was unique and fascinating, four common […]

May 16th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

After attending IPS, NACHA Payments is always a slightly strange experience. Not bad, just quite a different set-up. IPS is very international – if anything the UK is under represented – and more senior. NACHA offers much to the more junior member of staff, particularly those seeking to renew their AAP accreditation. This means that […]

May 8th, 2014 | Filed under Banking, Corporate Banking, Retail Banking