I spoke recently during the mobile track at the annual NetFinance conference in Arizona.  My slot at the end of the first day meant that by the time my turn rolled around, I was faced with good news and bad news.  It was good that there was so much agreement among all the participants, and [...]

Bank revenue is the hot topic today. How are banks performing in spite of the regulatory costs imposed on their business model? More importantly, what does the future look like? Let’s start with current events and performance. The press headlines these days reflect a poor performance from US banks in terms of revenue and performance. [...]

I’ve had several recent conversations about channels and mobility. The discussions often start from different points, but they all are trying to get at how to characterize and address the differences between online, smartphone and tablet. Like many knotty issues, it’s important to frame the question correctly. I’d like to frame this issue by asking, [...]

USAA Federal Savings Bank was an early-adopter of mobile RDC (mRDC) with its Deposit@Mobile product introduced in 2009, which followed the 2006 introduction of its desktop RDC product, Deposit@Home. This offers user impressions of its newest app version, currently available for the iPad and available for the iPhone and Android shortly. The upgrade offers two [...]

We are seeing continued cost alignment from banks both on the retail and commercial side. The trend is nothing new and we keep getting steady news and development to support this focus on cost re-alignment. Most recently on the retail side of the house, there are continued down-sizing on branches. The number of branches keeps [...]

Banorte and IBM announced today in a press release a “10-year strategic agreement that will allow the Mexican finance institution to create a new customer-centric banking model.” For years we’ve been discussing best practices in bank transformation; but few have actually been implemented in more than piecemeal fashion.  Three aspects of this US$1 billion alliance [...]

Celent is challenging all to come up with the best definition of innovation in six words or less. We will be evaluating these stories as definitions and selecting a winner at Celent Innovation and Insight (I&I) Day in Boston on February 27th. There will be prizes! We encourage you to come up with your own [...]

People say that Ernest Hemingway was challenged to write a six word story that would make people cry. He rose to the challenge with the following story: For sale: Baby shoes, never worn. Celent is presenting a similar challenge that is intended to bring tears to your eyes, but whether they are tears of joy [...]

I had the pleasure of attending the SIBOS Annual Conference in Osaka, Japan last week with several of my colleagues in the Celent banking team. I spent much of my time at the event in constructive meetings with clients and prospects. Several industry leading vendors have organized fantastic events. A few I would like to [...]

I’m very excited about an upcoming Celent report authored by Stephen Greer and myself entitled, What App, Doc? This document evaluates the top US bank’s mobile banking apps, as well as mobile web, text banking and alerting capabilities. The report goes into detail Celent is famous for, with feature functionality grids (sample shown below), screen [...]