External Forces Affecting Global Transaction Flows: Is the Payments World Becoming Flatter?

External ForcesIn his 2005 book titled The World Is Flat: A Brief History of the Twenty-First Century, New York Times reporter and author Thomas Friedman famously wrote about the impact of technology on globalization, the result of which is a truly global economy with unprecedented flows of investments, goods, and ideas. This trend has continued, despite […]
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EBAday 2016: A Brave New World for Payments

EBAday 2016 LogoHosted by the European Banking Association and Finextra, EBAday attracts payments professionals from leading financial institutions and technology providers. This year’s event was held in Milan Italy with the theme, “A Brave New World for Payments.” Sessions focused on the dilemma facing the payments industry – enhancing existing payment models while preparing for alternative payments […]
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Taking the ‘Madness’ out of Customer Onboarding

March MadnessEarlier this year, I had the pleasure of moderating a panel discussion on the topic of omnichannel customer onboarding sponsored by Kofax. It was a heavyweight panel, including: Jim Marous, Co-Publisher/Author, The Financial Brand JP Nicols, Director, Next Bank Brant Clark, Sr. Director, Mobile Solutions, Kofax, Inc. Kofax is making a recording of this informative […]
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Are You Ready for Cardholder Transaction Alerts?

Quite a few issuers around the world already offer transaction alerts to their cardholders. They find them a helpful tool to reduce fraud, reduce false positives (i.e. unnecessary card declines), and strenghten their engagement with customers. However, in a few months, this will no longer be optional for issuers in the US. Effective October 14, […]
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A Tale of Two Cities (Conference Season)

David Arnett TCF2016Spring is usually the season for conference travel, and this season has been no exception.  While my colleagues were spread out across the US covering conferences in Boston, New Orleans, and other locations, I spent four days in beautiful Barcelona covering the Temenos TCF 2016 Conference, followed by another three days in sunny Orlando covering […]
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Blockchain: Beware the Hype

At Celent, we just published a new research report with the same title as this blog – Blockchain: Beware the Hype. Why such a title? Isn't blockchain the coolest technology out there at the moment? It is. At Celent, we firmly believe that blockchains and other shared ledger platforms will be a powerful catalyst for […]
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Security, fraud, and risk Model Bank profiles: Alfa Bank and USAA

(Left to right, Martin Pilecky, CIO Alfa-Bank; Gary McAlum, SVP Enterprise Security Group USAA; Joan McGowan, Senior Analyst Celent)Banks have worked hard to manage the different risks across their institutions. It has been and will remain costly, time consuming and a top priority. Celent profiles two award-winning banks who have modelled excellence in their use of risk management technologies across their banks. They demonstrated: Degree of innovation Degree of difficulty Measurable, quantitative business […]
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The diversity of payments in the US

cash onlyAs a payments geek, I am always curious about payment experiences in various parts of the world. In the last month I had a couple of trips to the US – to New York and to New Orleans – and they just reminded me how diverse the US payments environment is. And I am only […]
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Citi’s geolocation move

Branch Tech UsageAmerican Banker just ran an interesting article about Citi’s foray into the use of geolocation (beacons) as it pilots several use cases in its “smart branches.” Several thoughts immediately came to mind as I read Tanaya Macheel’s well-written article: The use of beacons for cardless access to branch ATMs after business hours was the lead […]
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