Posts Tagged ‘branch transformation’

Branch channel transformation is a complex and expensive undertaking. For all its complexity, however, there are at least two certainties. Namely: It is no longer optional There is no single blueprint It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so […]

Nov 19th, 2015 | Filed under Banking, Retail Banking

A friend of mine is a successful small business owner in his forties. Like so many in his demographic, Bryan developed a longing to own a Harley Davidson. He could easily afford a Harley, but chose to seek financing instead. Getting this business should have been a walk in the park for his bank. Bryan […]

Sep 15th, 2015 | Filed under Banking, Retail Banking

This question comes up often. As a research and advisory firm, Celent fields ad-hoc research with regularity. No matter how well thought out our surveys, however, we nearly always wish we could have asked additional questions. This led us to launch two research panels focused on topics representing significant and growing interest among Celent clients. […]

Sep 1st, 2015 | Filed under Banking, Retail Banking

The branch is dead, long live the branch! Controversy around the wisdom (or not) of investing in the branch channel amidst rapidly growing digital banking adoption is showing no signs of letting up. Consider three articles published in the past week: Bank Innovation covering Associated Bank branch closures to fund digital channel initiatives. BTN coverage […]

Feb 26th, 2015 | Filed under Banking, Retail Banking

In a word, yes – and not a moment too soon. As thousands gather for Money 2020 in Las Vegas this week giving ear to a bevy of start-ups promising mobile payments nirvana, a small but growing number of retail banks are addressing those same consumer dynamics with much needed right-sizing of their branch networks. […]

Oct 9th, 2013 | Filed under Banking, Retail Banking

A growing number of banks are embarking on branch transformation initiatives. This is important work that is long overdue. In researching the topic of video banking for the recently published report Video Banking: Lights, Camera, Transaction?, I had the pleasure of interviewing a number of banks and credit unions in various stages of implementation. While […]

Aug 1st, 2013 | Filed under Banking, Retail Banking

Glen Fosella wrote a good piece for Bank Systems & Technology this week, where he suggests: “While many banks are rethinking their long-term strategy for expensive branch networks, there are steps banks can take now to reduce costs and inefficiencies in the branch while providing a better customer experience.” We couldn’t agree more. Like it […]

Jun 14th, 2013 | Filed under Banking, Retail Banking

The idea of offering self-service solutions inside the branch remains a strangely controversial topic among North American bankers. This need not be. Self-service is rapidly growing across multiple retail market segments and has been a staple of Western Europe bank branches for a decade. Resistance among North American financial institutions is likely more cultural than […]

Nov 9th, 2012 | Filed under Banking, Retail Banking

Celent recently published a detailed case study on Easy by RHB, a leading retail bank in Malaysia seeking to grow market share in the large but under-banked Malaysian mass market. Celent was so impressed with its initiative that it awarded RHB Bank the Celent Model Bank of the Year award for 2012. Ernst & young […]

Jun 22nd, 2012 | Filed under Banking, Retail Banking