Posts Tagged ‘fraud’

This is the next – I have a terrible feeling its not the last though – of seeing the cards world through the eyes of a consumer. The story so far is contained in three previous posts, with the last reporting that my card details were skimmed (we assume) in the US. This post however […]

Sep 14th, 2015 | Filed under Retail Banking

…but something far more valuable. So for this post to make sense, you ought to read my last 2 posts, about my experience of using my credit card in the US. The first talked about the customer experience, and how varied it was. Some of the quirks were allegedly to improve security, yet offered no […]

Sep 7th, 2015 | Filed under Retail Banking

In my last post, I talked about the experience of using my credit card in the US, and how just inconsistent it feels. Some of it was undoubtedly tied to security – using photo ID or entering zip codes – though I’m far from convinced that they provided any security at all. In some conversations […]

Aug 27th, 2015 | Filed under Banking, Retail Banking

Usually, during the Autumn season, I make a few trips to the United States for conferences and client visits. This year was no exception and I have recently come back from two trips to Las Vegas and San Antonio. EMV migration in the US was high on the agenda during both visits and I came […]

Nov 26th, 2014 | Filed under Banking, Retail Banking

Yesterday I came home to a strange voicemail from ING Direct Canada. I decided to phone back right away because I noted the following 3 things about the message: The toll free number provided was nowhere to be found on the bank’s web site The message left was with regards to “my profile and information” […]

Mar 26th, 2014 | Filed under Banking, Retail Banking

I’ve always had mixed feelings regarding handing over my ID to a merchant when paying by credit card. On one hand it’s great that the merchant is attempting to protect its business and you from fraud. On the other hand you are handing over your personal information to a complete stranger. I was shopping last […]

Jan 24th, 2012 | Filed under Retail Banking

Last week the FFIEC issued the long awaited Supplement to Authentication in an Internet Banking Environment. I read through the 12 page report (it’s actually 8 pages with a 4 page appendix), and kept reminding myself that I should try to look at this in a cup half full manner. Yes, I can be a […]

Jul 5th, 2011 | Filed under Banking

Last week I attended “The Future of Cards and Payments” conference in London. Over two days, various speakers shared their perspectives on how they see the cards and payments market developing, particularly in the UK. Here is a selection of facts, which I picked up during the presentations and found especially interesting: The crisis hasn’t […]

Jul 13th, 2010 | Filed under Banking, Retail Banking

If only it were just a blip. Mashable just reported that a simple Google search reveals Blippy users’ credit card numbers. As much as I love the social web, I could never wrap my head around the concept of folks providing their credit card number in order to share info on what they are purchasing. […]

Apr 23rd, 2010 | Filed under Retail Banking

I just returned from the Digital Insight National Client Conference in San Antonio. I was invited to speak on social media for banking, and I also took some time to attend several of the sessions. One of the sessions I attended was a panel discussion with a group of four commercial businesses. These middle market […]

Mar 17th, 2010 | Filed under Banking