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Posts Tagged ‘innovation’

Celent thinks that banks can learn a lot from other industries.  Since I spend a lot of time on planes, I’ve gotten to thinking about the similarities between banks and airlines.  They have a lot in common when we think about the way that they interact with their customers.  They are both: 1. A means […]

Feb 18th, 2014 | Filed under Banking, Retail Banking

We just held our 3rd Innovation Roundtable in New York City and the event further underscored how important this area is to financial services institutions.  The format of these gatherings is discussion-based and senior leaders from banks and insurers share their experiences in building innovation capabilities in their firms. The New York group included large […]

Feb 4th, 2014 | Filed under Corporate Banking, Events, Retail Banking

I looked at 2013 to see what the readers of Celent’s banking reports were most interested in. Here are the top 10, ranked by the number of downloads, and the date they were published. Innovation is clearly of interest to our subscribers, as are top trends. What do you think will be hottest in 2014? […]

Jan 21st, 2014 | Filed under Banking, Corporate Banking, Retail Banking, Uncategorized

Now in our seventh year, Celent is seeking nominations for its Model Bank awards. Each year, we honor a hand-picked selection of financial institutions who model excellent utilization of technology in banking. Celent Model Bank 2013 winners represented 19 financial institutions across 12 countries. All received recognition at our annual Innovation and Insight Day this […]

Oct 25th, 2013 | Filed under Banking, Corporate Banking, Retail Banking

We just assembled a group of UK retail bankers for a discussion on The Future of the Bank Account. Against the backdrop of the month-old implementation of the directive that bank switching be seamlessly completed in seven days , banks were keen to understand the implications of changing consumer needs and behaviors, evolving regulations, and […]

Oct 19th, 2013 | Filed under Banking, Corporate Banking

In my previous posts about Sibos, I talked very much about Sibos itself. What I didn’t get chance to share was some of the interesting points on the panel that moderated there. The session was called “What global institutions could learn from Middle Eastern Innovations in Payments markets” I’d like to again my thanks to […]

Oct 9th, 2013 | Filed under Banking, Corporate Banking, Retail Banking

The image of a supply chain is linear, stretching from one point to another, link-by-link, in an orderly procession. If each part does its part, success is realized. But, we all know that business does not really work like that.  Rather, activities are more random, concurrent and fluid. The case studies at the Celent innovation […]

Aug 27th, 2013 | Filed under Banking

I spoke recently during the mobile track at the annual NetFinance conference in Arizona.  My slot at the end of the first day meant that by the time my turn rolled around, I was faced with good news and bad news.  It was good that there was so much agreement among all the participants, and […]

May 6th, 2013 | Filed under Banking, Corporate Banking, Retail Banking, Uncategorized

Banorte and IBM announced today in a press release a “10-year strategic agreement that will allow the Mexican finance institution to create a new customer-centric banking model.” For years we’ve been discussing best practices in bank transformation; but few have actually been implemented in more than piecemeal fashion.  Three aspects of this US$1 billion alliance […]

Mar 12th, 2013 | Filed under Banking, Uncategorized

I recently spent several days in New York speaking to a host of clients, both technology providers and banks, many of whom are focused on driving adoption of new technologies.  I was struck by the consistent increased focus on simplicity in the customer experience. Why is this important?  I contend that in human behavior generally, […]

Mar 5th, 2013 | Filed under Banking