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Posts Tagged ‘mobile banking’

Bank of America recently announced that it would triple spending on its mobile app. While no exact dollar amount was given, it made me wonder: what exactly does that entail? In the past, Celent has praised the Bank of America mobile banking apps as some of the best out there. The bank has been going […]






Feb 4th, 2016 | Filed under Banking, Retail Banking

Only a couple years ago, as mobile banking was growing rapidly, and the conversation around development strategies was at its height, tablets played a prominent role in channel strategies at the largest and most digitally mature institutions. The consumer interest in tablets over the last year or two, however, has plateaued—even waned. Tablet is nowhere […]






Jan 25th, 2016 | Filed under Banking, Retail Banking

A story on Finextra this week caught my eye. It’s a survey carried out by YouGov on behalf of ACI Worldwide, with these headline stats. Of 2000 UK adults, the survey found that: 88% have no intention of switching bank accounts within the next 12 months. 82% never use mobile payment services such as PayM […]






Dec 17th, 2015 | Filed under Banking, Retail Banking

Last week I had the pleasure of going to Finovate, a biannual event (at least in NA) where startups and established vendors show off their newest creations. My colleague Dan Latimore wrote an in-depth piece about it last week. It’s usually a good temperature read of where the market is and what banks are thinking […]






Sep 22nd, 2015 | Filed under Banking, Events, FinTech, Retail Banking

I´ve recently had multiple conversations with financial institutions about the trend of unbundling financial services by FinTech startups. In fact, it’s hard to discuss the future of the industry without touching on it. Articles from Tanay Jaipuria, Tech Crunch, and CBInsights speak openly about inexorable disruption. They all tell a fairly similar story. Unbundled products […]






Sep 9th, 2015 | Filed under Banking, Corporate Banking, Retail Banking

Corporate treasury departments initiate and approve millions of dollars in high-value payments on a daily basis. As an example, in May 2015 the average amount of a US Fedwire transfer was $5.7 million. Because of the dollar value of these transactions, banks were early adopters of enhanced authentication for corporate online banking applications. Many banks […]






Jun 30th, 2015 | Filed under Banking, Corporate Banking

It struck me while I was driving this morning: First-gen mobile apps are fine, but virtually everyone is missing high-volume opportunities to engage with their customers. Allow me to back up a step. I was stuck in traffic. Not surprisingly, that gave me some time to ponder my driving experience. I found myself thinking: Why […]






Apr 30th, 2015 | Filed under Banking

Apple may not always come up with the idea in the first place, but by throwing their weight behind they can take the idea mainstream. Biometric authentication has existed for years, but it was Apple that really brought it to everyone’s attention when it first launched TouchID, and subsequently demonstrated with Apple Pay how biometrics […]






Apr 2nd, 2015 | Filed under Banking, Retail Banking

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. As expected, it was a great way to read the temperature of the banking industry. The conference was well attended, with broad representation from all institution sizes and markets. There were a couple of overarching themes throughout the event. […]






Mar 16th, 2015 | Filed under Banking, Events, Retail Banking

South Korea’s government has begun to move to permit internet-only banks. It is in discussion with a group of financial institutions, vendors and other institutions, and the outline for internet-only banking services will be set up around April. In South Korea, most banks, we can say all banks, already offer direct banking including internet, mobile […]






Feb 26th, 2015 | Filed under Banking