Last week saw a number of important developments at Google Wallet. Let’s recap what we’ve learned: Osama Bedier, the Head of Google Wallet, left the company. Google Wallet scrapped its plans to introduce a physical card to support purchases at the physical POS. Then, at Google I/O Developer conference, the company made a series of [...]

I’m attending Finovate Spring in San Francisco (Finovate.com). We’ve seen a number of great demos, and others that haven’t gone so well.  If you think of a classic consultant’s 2×2, with one dimension being strength of the idea and the other the strength of the presenter, probably the most unfortunate quadrant is the one that [...]

I spoke recently during the mobile track at the annual NetFinance conference in Arizona.  My slot at the end of the first day meant that by the time my turn rolled around, I was faced with good news and bad news.  It was good that there was so much agreement among all the participants, and [...]

I’ve had several recent conversations about channels and mobility. The discussions often start from different points, but they all are trying to get at how to characterize and address the differences between online, smartphone and tablet. Like many knotty issues, it’s important to frame the question correctly. I’d like to frame this issue by asking, [...]

I recently spent several days in New York speaking to a host of clients, both technology providers and banks, many of whom are focused on driving adoption of new technologies.  I was struck by the consistent increased focus on simplicity in the customer experience. Why is this important?  I contend that in human behavior generally, [...]

On January 15th, Green Dot, a US-based company best known for its prepaid cards, announced the launch of GoBank, a full FDIC-insured bank account designed for and available via mobile phone. Promoting itself as “a bank with tomorrow’s technology”, it does indeed come with a host of attractive features, such as a mobile-only account opening, checking the [...]

I will be speaking at BAI Wednesday, October 10,9:45 AM. The title of the presentation is, “Mobile Banking from Around the World: What the US Can Learn.” It promises to be an interesting discussion. If you are attending BAI, I would encourage you to attend. From the BAI website: Mobile banking is a global phenomenon [...]

Last Wednesday, Celent hosted its fifth annual Banking Innovation & Insight Day. We had a full house of energetic attendees, and a solid crew of dynamic panelists and presenters. After a brief welcome address we launched right into the agenda with a panel session on tablet banking. We did things a little differently this year, [...]

Last Wednesday, Celent hosted its fifth annual Banking Innovation & Insight Day. We had a full house of energetic attendees, and a solid crew of dynamic panelists and presenters. After a brief welcome address we launched right into the agenda with a panel session on tablet banking. We did things a little differently this year, [...]

I’m very excited about our upcoming mobile banking panel at Celent’s Innovation and Insight Day in Charlotte on June 13th. We have three great panelists: Brian Pearce, Senior Vice President, Head of Retail Mobile Channel, Wells Fargo Internet Services Group Ginger Schmeltzer, Senior Vice President, Digital Channels, SunTrust Bank Todd Schofield, Managing Director, Standard Chartered. [...]