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Posts Tagged ‘online banking’

We just held our 3rd Innovation Roundtable in New York City and the event further underscored how important this area is to financial services institutions.  The format of these gatherings is discussion-based and senior leaders from banks and insurers share their experiences in building innovation capabilities in their firms. The New York group included large […]

Feb 4th, 2014 | Filed under Corporate Banking, Events, Retail Banking

NCR announced yesterday that it is acquiring Digital Insight for $1.65 billion. This is a rather quick “flip” for private equity firm Thoma Bravo, as they purchased Digital Insight from Intuit for $1.03 billion this past summer. The move makes a lot of sense for a firm like NCR. However, I am left scratching my […]

Dec 3rd, 2013 | Filed under Banking, Retail Banking

We recently held a banks-only roundtable at our offices in Toronto to discuss “New Imperatives for Omni-Channel Delivery.” With representation from Canadian and US financial institutions, we had a robust conversation around the movement from “multi-channel” (old and siloed) to “omni-channel” (integrated and mutually reinforcing). Some of the attendees had interesting – and fairly recent […]

Nov 26th, 2013 | Filed under Banking, Retail Banking

Mobile banking is clearly a huge trend. Financial institutions have embraced mobile and are slowly but surely moving forward with updated apps, features and functions. I spend a lot of time talking to banks of all sizes about digital banking. From tablets to smartphones, mobile banking has dominated most of my conversations with banks and […]

Oct 22nd, 2013 | Filed under Retail Banking

I was very intrigued by an American Banker article that was published yesterday – Answering Call for PFM, Tenn. Bank Rewarded with 25% Adoption Rate. The article talks about a 25% PFM adoption rate at Wilson Bank & Trust. This stat certainly sounds positive given some of the adoption figures we have seen to date. […]

Jul 17th, 2013 | Filed under Retail Banking

Celent recently hosted a client event called New Imperatives for Omni-Channel Delivery.  Motivated by the convergence of channels, we designed this forum to explore banks’ need to coordinate all the ways they touch customers across the entire set of organizational silos. Celent’s belief is that in the New Normal, retail delivery will never be the […]

Jul 11th, 2013 | Filed under Banking, Retail Banking, Uncategorized

Big news today from Intuit, as it sells off its financial services business unit (formerly known as Digital Insight) to Thoma Bravo. The press release points to most assets being sold, though interestingly Intuit will hold on to Mint.com and a connectivity piece: The transaction includes an Internet banking platform, digital payments, mobile banking, Purchase Rewards, […]

Jul 1st, 2013 | Filed under Retail Banking

I spoke recently during the mobile track at the annual NetFinance conference in Arizona.  My slot at the end of the first day meant that by the time my turn rolled around, I was faced with good news and bad news.  It was good that there was so much agreement among all the participants, and […]

May 6th, 2013 | Filed under Banking, Corporate Banking, Retail Banking, Uncategorized

There is a reason that user adoption of PFM is so low. Well several reasons in fact, and you can read about it in this report. Thankfully, steps are being taken to more tightly couple PFM and online banking – one of the MANY key elements required to improve adoption.  Intuit announced last week that […]

Apr 8th, 2013 | Filed under Retail Banking

For years, I’ve been able to schedule an appointment with my healthcare provider, barber, pastor and friends, but never my banker. What’s up with that? That’s because banks have historically relied on a 100% walk-in model for in-branch sales and service. Things are finally beginning to change. They need to. With branch traffic declining at most […]

Mar 28th, 2013 | Filed under Banking, Retail Banking