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Posts Tagged ‘self-service’

As an IBM alumnus (but no longer a stockholder) I’ve gotten pretty used to seeing the company do things a certain way. And then I attended a day-long “Watson at Scale (aka Ecosystem 2.0)” event on October 7 and had a lot of my old notions upended. Watson, of course, came to prominence when it […]

Oct 8th, 2014 | Filed under Banking, Corporate Banking, Retail Banking

We recently held a banks-only roundtable at our offices in Toronto to discuss “New Imperatives for Omni-Channel Delivery.” With representation from Canadian and US financial institutions, we had a robust conversation around the movement from “multi-channel” (old and siloed) to “omni-channel” (integrated and mutually reinforcing). Some of the attendees had interesting – and fairly recent […]

Nov 26th, 2013 | Filed under Banking, Retail Banking

The idea of offering self-service solutions inside the branch remains a strangely controversial topic among North American bankers. This need not be. Self-service is rapidly growing across multiple retail market segments and has been a staple of Western Europe bank branches for a decade. Resistance among North American financial institutions is likely more cultural than […]

Nov 9th, 2012 | Filed under Banking, Retail Banking

Celent recently completed the analysis of some small business research among a random sampling of 500+ small business owners with annual revenues up to $2.5 million. The universe of U.S. SMBs excluding those making less than $50k/year is roughly 25 million. The research underscored the centrality of check payments among small businesses – like it […]

Jul 9th, 2012 | Filed under Banking, Retail Banking

Last week NCR announced a partnership with uGenius that will result in a new NCR device adding real time video to the ATM experience. The new NCR APTRA Interactive Teller ATM, based on its successful SelfServ 32 platform will add hardware components such as a Speaker, photo ID scanner, signature capture device, microphone and handset […]

May 24th, 2011 | Filed under Banking, Retail Banking

The Federal Reserve published a summary of its 2010 Federal Reserve Payments Study this week. Predictably, the study evidenced double digit growth in debit and prepaid cards from 2006 through 2009, alongside essentially flat credit card usage. The study evidenced a continued decline in check writing of -6.5% CAGR, from 33.1 billion in 2006 to […]

Dec 8th, 2010 | Filed under Banking, Retail Banking

Reg. E changes, the Credit Card act of 2009, the Restoring American Financial Stability Act – all have eroded banks ability to generate revenue. While the full extent of the damage this legislation has caused the industry remains to be seen, one clear implication is that banks must shed costs. For example, in a July […]

Jul 21st, 2010 | Filed under Retail Banking

JPMorgan Chase has apparently launched a targeted campaign to boost its Chase Quick Deposit, remote deposit capture client base with some unusually rich discounts. Specifically, Chase is offering two years of free Chase Quick Deposit (normally $50/mo, plus the $855 Panini MyVisionX scanner to power it. Total retail value = $2,055. Like any offer, there […]

Jun 17th, 2010 | Filed under Banking, Retail Banking, Uncategorized