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Posts Tagged ‘Trends’

Celent thinks that banks can learn a lot from other industries.  Since I spend a lot of time on planes, I’ve gotten to thinking about the similarities between banks and airlines.  They have a lot in common when we think about the way that they interact with their customers.  They are both: 1. A means […]

Feb 18th, 2014 | Filed under Banking, Retail Banking

The new year brings lots of questions, planning and decision making. IT spending is tied directly to these elements, and as in past years, we have been receiving a truckload of IT spending questions. Celent predicts that 2014 will build on the positive investment momentum and growth experienced in 2013. IT spending growth rates will […]

Feb 14th, 2014 | Filed under Corporate Banking, Retail Banking

I looked at 2013 to see what the readers of Celent’s banking reports were most interested in. Here are the top 10, ranked by the number of downloads, and the date they were published. Innovation is clearly of interest to our subscribers, as are top trends. What do you think will be hottest in 2014? […]

Jan 21st, 2014 | Filed under Banking, Corporate Banking, Retail Banking, Uncategorized

We recently held a banks-only roundtable at our offices in Toronto to discuss “New Imperatives for Omni-Channel Delivery.” With representation from Canadian and US financial institutions, we had a robust conversation around the movement from “multi-channel” (old and siloed) to “omni-channel” (integrated and mutually reinforcing). Some of the attendees had interesting – and fairly recent […]

Nov 26th, 2013 | Filed under Banking, Retail Banking

Earlier this year, Celent released a report, Branch Boom Gone Bust: Predicting a Steep Decline in US Branch Density, which made comparisons between the decline of brick-and-mortar video rental stores, like Blockbuster, and branch banking in the US.  Celent argued that the decline of Blockbuster at the hands of digital alternatives is a cautionary tale […]

Nov 25th, 2013 | Filed under Banking, Retail Banking, Uncategorized

We just assembled a group of UK retail bankers for a discussion on The Future of the Bank Account. Against the backdrop of the month-old implementation of the directive that bank switching be seamlessly completed in seven days , banks were keen to understand the implications of changing consumer needs and behaviors, evolving regulations, and […]

Oct 19th, 2013 | Filed under Banking, Corporate Banking

On September 10 Forbes contributor Tom Groenfeldt wrote an interesting piece titled “Core Banking Replacement Remains Locked in the Future.” http://www.forbes.com/sites/tomgroenfeldt/2013/09/10/core-banking-replacement-remains-locked-in-the-future The article started by citing a 2003 Celent report, Core Banking Replacement Strategies: The Time Has Come. In the intervening 10 years, there have been only a handful of successful Tier I core replacements. […]

Sep 11th, 2013 | Filed under Banking, Corporate Banking, Retail Banking

I spoke recently during the mobile track at the annual NetFinance conference in Arizona.  My slot at the end of the first day meant that by the time my turn rolled around, I was faced with good news and bad news.  It was good that there was so much agreement among all the participants, and […]

May 6th, 2013 | Filed under Banking, Corporate Banking, Retail Banking, Uncategorized

I recently spent several days in New York speaking to a host of clients, both technology providers and banks, many of whom are focused on driving adoption of new technologies.  I was struck by the consistent increased focus on simplicity in the customer experience. Why is this important?  I contend that in human behavior generally, […]

Mar 5th, 2013 | Filed under Banking

I recently stayed at a Sheraton in London. On arrival I was intrigued by a card that offered me 500 points for not having my room cleaned.  This was a different approach than the old, and not particularly effective, exhortation to hang my towel if I wanted to save water – in that scenario, there […]

Feb 12th, 2013 | Filed under Banking, Retail Banking