I spoke recently during the mobile track at the annual NetFinance conference in Arizona.  My slot at the end of the first day meant that by the time my turn rolled around, I was faced with good news and bad news.  It was good that there was so much agreement among all the participants, and [...]

I recently spent several days in New York speaking to a host of clients, both technology providers and banks, many of whom are focused on driving adoption of new technologies.  I was struck by the consistent increased focus on simplicity in the customer experience. Why is this important?  I contend that in human behavior generally, [...]

I recently stayed at a Sheraton in London. On arrival I was intrigued by a card that offered me 500 points for not having my room cleaned.  This was a different approach than the old, and not particularly effective, exhortation to hang my towel if I wanted to save water – in that scenario, there [...]

As the festive season approaches, this is the time of the year when Celent analysts reflect on what kept us busy through the year and what the future might hold for the next 12 months in our respective coverage areas. We usually publish the results of this thinking and analysis in various trends reports – from Top Trends [...]

The new year brings lots of questions, planning and decision making. IT spending is tied directly to these elements, and as in past years, we have been receiving a truckload of IT spending questions. After a rocky few years folks are curious as to if the figures are on the uptick in 2012. The short [...]

The new year brings lots of questions, planning and decision making. IT spending is tied directly to these elements, and as in past years, we have been receiving a truckload of IT spending questions. After a rough couple of years folks are curious as to if the figures are on the uptick in 2011. The [...]

We are gathering Celent analysts from across the globe for our annual global off site at Celent. ideas around top trends in both Retail and Corporate Banking seem to take on a new tenor this year. No longer are cost reduction and risk the top priorities. Many other growth-oriented initiatives have percolated up to the [...]

This time of the year is always good for reflection and looking forward. I have also been reflecting on the payments issues we have been dealing with at Celent in 2010 and what is likely to be important in 2011. The good news for consumer is that payments innovation continues apace. The card schemes are [...]